Croatia Control established and documented a Quality Management System (QMS), and has been applying as well as maintaining it in compliance with the requirements of the ISO 9001:2015 International Standard.

The scope of activities covered by the ISO 9001:2015 Certification includes the provision of:
  • Air Traffic Services (ATS),
  • Communication, Navigation and Surveillance Services (CNS),
  • Aeronautical Information Services (AIS),
  • Aeronautical Meteorological Services (MET)
These services have been managed in compliance with national and international standards. The criteria for efficient management of Croatia Control's business processes are set by the Management System Manual, while the services are described in relevant operating manuals. 

The management ensures, by means of the Quality Policy, that user requirements are identified and complied with, in order to increase their measurable satisfaction.

The quality of services we provide is granted by an integrated QMS, which is periodically reviewed and assessed for its long-term suitability, adequacy and effectiveness.